Last updated: 11 juli 2025

At The Channel Concierge Company, we value your privacy. This policy explains what personal data we collect via our website https://theccc.cloud, why we collect it, and how we handle it.

Who we are

Our company name is The Channel Concierge Company. You can contact us via the contact form on our website or directly by email at info@theccc.cloud. We are based in the Netherlands.

What personal data we collect and why

We only collect personal data that is necessary for the proper functioning of our services, communication, and website optimization. This may include:

• Contact details (such as name and email address) – when you contact us.

• Technical data (such as IP address and browser information) – for security and analytics purposes.

• Any additional information you voluntarily share via forms or email.

We process this data based on your consent or our legitimate interest (such as improving our services or responding to your inquiries).

Comments

Our website currently does not allow comments. Therefore, no personal data is collected through comment functionality.

Media

Visitors cannot upload files to our website. If this changes in the future, we will clearly communicate the data handling and provide the necessary safeguards.

Contact forms

When you submit a contact form, we collect your name, email address, and any other information you provide to respond to your inquiry. We store this data for a maximum of 6 months, unless we are engaged in an ongoing customer relationship.

We do not use this information for marketing purposes.

Cookies

Theccc.cloud uses functional and analytical cookies to ensure proper website performance and to improve the user experience. We do not use tracking cookies without your explicit consent.

If we use third-party cookies (e.g. YouTube embeds or Google Analytics), this will be clearly stated in our cookie banner.

Analytics

We may use Google Analytics to analyze website usage. IP addresses are anonymized. You can opt out of Google Analytics tracking via:
https://tools.google.com/dlpage/gaoptout

Who we share your data with

We only share your data with trusted third parties when necessary to provide our services. This may include:

• Hosting provider (to securely host the website)

• Email provider (to process contact form submissions)

These parties only process data on our behalf and under a data processing agreement.

How long we retain your data

• Contact form submissions: up to 6 months

• Analytics data: up to 14 months

• Client data (e.g. invoices): up to 10 years (per legal obligation)

Your rights over your data

You have the right to:

• Request access to your personal data

• Correct or delete your data

• Withdraw your consent

• Object to data processing

• Request data portability

To exercise your rights, email us at info@theccc.cloud. We’ll respond within 14 days.

Where your data is sent

Our servers are located within the EU. If any data is processed outside the EU (e.g. by cloud providers), we ensure adequate protection in line with GDPR standards, such as standard contractual clauses.

How we protect your data

We apply appropriate technical and organizational measures such as:

• Encrypted (SSL) connections

• Secure server environments and backups

• Limited access to data

• Regular updates and security checks

Data breach procedures

In the event of a data breach, we follow the guidelines of the Dutch Data Protection Authority. If necessary, we will notify affected users and report the breach within 72 hours.

Third-party data

We do not receive personal data from third parties, such as advertisers or social platforms.

Automated decision-making

We do not engage in automated decision-making or profiling that affects users in a legally significant way.

Questions or concerns?

If you have any questions about this privacy policy or wish to exercise your data rights, please contact us:

The Channel Concierge Company
Email: info@theccc.cloud
Website: https://theccc.cloud